Home Improvement Agency team - update on Boiler Upgrade Scheme
Our Home Improvement Agency team works to assist disabled, elderly, and vulnerable residents with the aim being to help them stay safe and independent in their own homes. Below is our update on our recently ended Epsom & Ewell Boiler Upgrade Grant scheme which ran from April 2024 to June 2025.
Since the approval of the Private Sector Housing Grants Assistance Policy in October 2023, we have undertaken several initiatives. One of these was the Epsom & Ewell Boiler Upgrade Grant scheme, this was delivered by Action Surrey on behalf of Epsom and Ewell Council.
Reducing energy bills and carbon emissions
With central government policy increasingly focused on decarbonisation and moving away from gas heating, limited support options currently exist for residents who are not yet able to transition to low-carbon alternatives but still urgently need functional heating systems.
The purpose of this scheme was to ensure that vulnerable and low-income households had access to safe, reliable, and affordable, heating particularly during the colder months with the aim being to replace broken, inefficient and end-of-life boilers over 10 years old and not A-Rated. By upgrading outdated systems, the scheme also contributed to lower energy bills helping to improve living conditions and reducing carbon emissions.
We successfully installed a total of 65 new, high-efficiency A-rated gas boilers with an Energy Performance Certificate (EPC) rating D or below - our initial aim was to assist 50-60 households across the borough.
Resident feedback
The overwhelming majority of feedback from residents has been highlight positive, with many expressing satisfaction not only with the improvements made to their homes but also with the overall service provided throughout the process. Just a few comments from residents are listed below.
Sarah finally got to change her everlasting ancient boiler:
"I am so grateful to have had this work done. My old boiler had been regularly cutting out for several years, with me having to keep resetting it. The people who fitted the new boiler found the old one was dangerously corroded inside, which might explain why it kept cutting out. He had never seen one as bad as mine in all his decades of work. Huge thanks, once again."
Graham is delighted with the result:
“The installation was seamless, and the work completed to a very high standard, I am absolutely delighted with the final result, I could not have wished for a better job. Even all the redundant boiler and associated equipment was all taken away, leaving everything immaculate.
I must thank you and your team for making this grant possible it really has been appreciated, I will not have to spend another winter, using an outdated and inefficient boiler that was well past its best, once again thank you”
For more information on the Home Improvement Agency, please visit our website Home Improvement Agency | Epsom and Ewell Borough Council
