Council services over the Christmas period
Please note the following information for council services over the Christmas period.
Also, for those who haven't visited Epsom Town Centre for a while, Ashley Centre car park now has an Auto Number Plate Recognition parking system that means car users can drive up to the barrier and enter the car park with their registration being used for identification and payment upon exit.
The Town Hall
- Monday 23 December – 9am-5pm
- Tuesday 24 December - 9am-3pm
- Wednesday 25 December – closed for the bank holiday
- Thursday 26 December – closed for the bank holiday
- Friday 27 December - closed
- Monday 30 December - 9am-5pm
- Tuesday 31 December - 9am-3pm
- Wednesday 1 January - closed for the bank holiday
Normal operating hours resume from Thursday 2 January
Phone calls received outside of opening hours will automatically be redirected to our out-of-hours service.
Waste and Refuse Services
During the Christmas and New Year’s weeks, collections must accommodate the public holidays, and at a time when bins are much fuller than usual. So, some services may not be available as usual, and your normal collection day may change.
All planned changes can be found here: Christmas and New Year collections
- Christmas week: There will be no green recycling bin collections during Christmas week. Please leave out food, refuse and glass out only. During Christmas week, collection days may change. Please check the Epsom & Ewell Borough Council website for recycling and food bin collection days during Christmas week.
- New Year’s week: Normal refuse collections start again in New Year's week. However collection days may change. Please check the Epsom & Ewell Borough Council website for collection days during New Year’s week.
- As usual, there will be no garden waste or bulky waste collections during Christmas or New Year's weeks. Normal garden waste and bulky waste collection schedules resume week commencing Monday 6 January.
Before Christmas, a label will be placed on resident’s bin handles with collection details for the festive period. If you are an Epsom & Ewell resident, please do look out for this reminder about how services will be changing in your road over Christmas and New Year’s weeks.
Community and Wellbeing Centre, including the Dementia Hub
- Monday 23 December – Normal operating hours
- Tuesday 24 December - Centre operating as normal – Dementia Hub offering no afternoon classes – all clients advised in advance
- Wednesday 25 December – Closed for the bank holiday
- Thursday 26 December – Closed for the bank holiday
- Friday 27 December – closed - clients and members advised in advance
- Monday 30 December - Normal operating hours
- Tuesday 31 December – Centre operating as normal – Dementia Hub offering no afternoon classes – all clients advised in advance
- Wednesday 1 January – Closed for the bank holiday
Normal operating hours resume Thursday 2 January.
Meals at home & shopping service
- Monday 23 December – Normal service
- Tuesday 24 December – Normal service
- Wednesday 25 December – closed for the bank holiday – frozen meals provided & shopping delivered in advance, if required
- Thursday 26 December – closed for the bank holiday – frozen meals provided & shopping delivered in advance, if required
- Friday 27 December - closed – frozen meals provided & shopping delivered in advance, if required
- Monday 30 December – Normal service
- Tuesday 31 December – Normal service
- Wednesday 1 January – closed for the bank holiday – frozen meals provided & shopping delivered in advance, if required
Normal operating hours resume Thursday 2 January.
Telecare/ community alarm
- Tuesday 24 December – Limited appointments available for new service users – normal out of hours monitoring/equipment fault service available
- Wednesday 25 December – closed for the bank holiday – normal out of hours monitoring/equipment fault service available
- Thursday 26 December – closed for the bank holiday – normal out of hours monitoring/equipment fault service available
- Friday 27 December – closed – normal out of hours monitoring/equipment fault service available
- Monday 30 December – Normal operating hours
- Tuesday 31 December – Limited appointments available for new service users – normal out of hours monitoring/equipment fault service available
- Wednesday 1 January – closed for the bank holiday – normal out of hours monitoring/equipment fault service available
Normal operating hours resume Thursday 2 January.
* The usual out-of-hours monitoring/equipment fault service is available.
Transport from home
- Monday 23 December – Normal operating hours
- Tuesday 24 December – Reduced service – advance bookings only
- Wednesday 25 December – Closed for the bank holiday
- Thursday 26 December – Closed for the bank holiday
- Friday 27 December – Closed – service users made aware
- Monday 30 December – Normal operating hours
- Tuesday 31 December – Reduced service – advance bookings only
- Wednesday 1 January – Closed for the bank holiday
Normal operating hours resume Thursday 2 January.
Bourne Hall
- Monday 23 December – 9am - 5pm
- Tuesday 24 December – 9am - 1pm
- Wednesday 25 December – CLOSED
- Thursday 26 December – CLOSED
- Friday 27 December - CLOSED
- Monday 30 December – 9am - 5pm
- Tuesday 31 December – 9am - 5pm
- Wednesday 1 January – CLOSED
Normal operating hours resume Thursday 2 January
Epsom Playhouse
Epsom Playhouse is closed on Christmas Day and New Year's Day. Find information about performances and how to book tickets on the Playhouse website: Epsom Playhouse(link is external).
