Borough Insight

Surrey Prepared


Surrey Prepared is made up of councils, emergency services, the Environment Agency, utility companies and the voluntary sector who work together and with communities to plan and prepare for potential emergencies. For advice about protecting your home, or how your community can work together to prepare for emergencies, please visit the Surrey Prepared website

Free Red Cross Emergency App

If you are prepared, you are much better able to cope with an emergency. To help with this, the Red Cross have developed an Emergency App, which is free to download. It enables you to set up emergency alerts, including severe weather warnings and provides practical advice on what to do in a variety of emergency situations.

It is easy to set up alerts for more than one postcode or area, enabling you to warn and support loved ones who may not live close by.

Also included are:

  • a personal alarm and strobe light to attract attention in emergencies.
  • A location finder, so you’ll always know exactly where you are.
  • An ‘I’m safe’ notification that can be sent to your friends and family.

Find out more on the Red Cross Website (link

Help if power, gas or water get cut off – priority help for those who need extra assistance

If you or someone you know might need help if electricity, gas or water supplies get cut off, then extra assistance is available by signing up to a priority register.

All utility providers hold a register of people who need priority support in an emergency. These are people that:

  • are of pensionable age
  • are disabled or chronically sick
  • have a long-term medical condition
  • have a hearing or visual impairment or additional communication needs
  • are in a vulnerable situation

Support is also available for people with children under five.

As well as help in an emergency, there are other benefits to being on a priority register including advance notice of planned power cuts, identification and password schemes, and help with accessing prepayment meters and meter reading. To find out more about priority registers, you’ll need to contact each of your utility providers – their contact details will be on your bills.


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