Borough Insight

Council services over Christmas

Image: a border of different snowmenThe majority of our services will operate as normal over the festive period but there are some changes, to take into account Bank Holidays and to ensure we provide best value for the taxpayer.

You can contact us via our website and via our social media channels (Facebook, Twitter and Instagram) - these are monitored during normal Town Hall opening hours.

In emergencies, we can be contacted on 01372 732000 - this service operates 24 hours a day, 7 days a week.

Ashley Road Cemetery

  • The cemetery will be open as normal 9am – 4.30pm every day for visitors over the Christmas/New Year period.

Bourne Hall

  • Saturday 25 December (Christmas Day) – closed
  • Sunday 26 December (Boxing Day) - closed
  • Monday 27 December (Bank Holiday) - closed
  • Tuesday 28 December (Bank Holiday) – closed
  • Wednesday 29 December - open 9am – 5pm
  • Thursday 30 December - open 9am – 5pm
  • Friday 31 December - open 9am – 5pm
  • Saturday 1 January – closed
  • Sunday 2 January – closed
  • Monday 3 January – (Bank Holiday)
  • Normal operating hours from Tuesday 4 January

Please note, the Coffee Shop at Bourne Hall will be closed over the Christmas period.

Car parks
Hook Road car park

  • Saturday 25 December (Christmas Day) – closed
  • Sunday 26 December (Boxing Day) - closed
  • Monday 27 December (Bank Holiday) - closed
  • Tuesday 28 December (Bank Holiday) – closed
  • Wednesday 29 December - open 6am – 11pm
  • Thursday 30 December - open 6am – 11pm
  • Friday 31 December - open 6am – 11pm
  • Saturday 1 January – closed
  • Sunday 2 January – closed
  • Monday 3 January (Bank Holiday) – closed
  • Normal operating hours from Tuesday 4 January

All other car parks will remain open during the festive period.

On Christmas Day parking in all borough council car parks will be free of charge (except Hook Road which will be closed). Please park responsibly in any on-street locations.

Community and Wellbeing Centre (lunch club and services for the elderly)

  • Friday 24 December (Christmas Eve) – closes at 12.30pm
  • Saturday 25 December (Christmas Day) – closed
  • Sunday 26 December (Boxing Day) - closed
  • Monday 27 December (Bank Holiday) - closed
  • Tuesday 28 December (Bank Holiday) – closed
  • Wednesday 29 December - open as normalImage: a border of different snowmen
  • Thursday 30 December - open as normal
  • Friday 31 December - closes at 12.30
  • Saturday 1 January – closed
  • Sunday 2 January – closed
  • Monday 3 January (Bank Holiday) – closed
  • Normal operating hours from Tuesday 4 January

Meals at home

  • Friday 24 December (Christmas Eve) – service as normal
  • Saturday 25 December (Christmas Day) – closed
  • Sunday 26 December (Boxing Day) - closed
  • Monday 27 December (Bank Holiday) - no service
  • Tuesday 28 December (Bank Holiday) – no service
  • Wednesday 29 December – normal service
  • Thursday 30 December - normal service
  • Friday 31 December - normal service
  • Saturday 1 January – closed
  • Sunday 2 January – closed
  • Monday 3 January (Bank Holiday) - no service
  • Normal operating hours from Tuesday 4 January

Note: Frozen meals can be provided in advance for when hot meal deliveries do not take place - these need to be booked in advance.

Nature reserves

Local nature reserves operate normal opening hours across the festive period. 

Parks

Parks are open as normal across the festive period.

Rubbish and Recycling collections

Changes to the normal collection times over the Christmas and New Year period are highlighted elsewhere in this e-newsletter.

Shopping service

Last Deliveries Thurday 23 December and Thurday 30 December.

Normal service from Tuesday 4 January

Telecare/Community Alarm

Monitoring Centre operates 24 hours a day, 7 days a week, all year.

Administration, enquiries and repair service:

  • Saturday 25 December (Christmas Day) - closed
  • Saturday 25 December (Christmas Day) - closed
  • Sunday 26 December (Boxing Day) - closed
  • Monday 27 December (Bank Holiday) - closed
  • Tuesday 28 December (Bank Holiday) - closed
  • Wednesday 29 December - open as normal
  • Thursday 30 December - open as normal
  • Friday 31 December - open as normal
  • Saturday 1 January - closed
  • Sunday 2 January - closed
  • Monday 3 January (Bank Holiday) - closed
  • Normal operating hours from Tuesday 4 January

Town Hall

  • Friday 24 December(Christmas Eve) - Town Hall closes at 3pm
  • Saturday 25 December (Christmas Day) - closed
  • Sunday 26 December (Boxing Day) - closed
  • Monday 27 December (Bank Holiday) - closed
  • Tuesday 28 December (Bank Holiday) - closed
  • Wednesday 29 December - closed
  • Thursday 30 December - closed
  • Friday 31 December - closed
  • Saturday 1 January - closed
  • Sunday 2 January - closed
  • Monday 3 January (Bank Holiday) - closed
  • Normal operating hours from Tuesday 4 January

Transport from home

  • Friday 24 December (Christmas Eve) - last pick up 12.30pm
  • Saturday 25 December (Christmas Day) - closed
  • Sunday 26 December (Boxing Day) - closed
  • Monday 27 December (Bank Holiday) - no service
  • Tuesday 28 December (Bank Holiday) - no service
  • Wednesday 29 December - normal service
  • Thursday 30 December - normal service
  • Friday 31 December - last pick up  12.30pm
  • Saturday 1 January – closed
  • Sunday 2 January – closed
  • Monday 3 January (Bank Holiday) - no service
  • Normal operating hours from Tuesday 4 January

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