Borough Insight

This Issue

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On Monday, 4 January, the Prime Minister announced a national lockdown for England. 

As rates and hospital admissions continue to increase with a new strain of the virus, it is clear that we must all do all we can to protect our families, protect our community and protect the NHS. 

You must follow the new rules and stay at home as much as possible to protect yourself and others. 

One in three people who have coronavirus have no symptoms and will be spreading it without realising it - Remember - ‘Hands. Face. Space.’

The council along with our partners at the county council and in the voluntary sector will continue to support the most vulnerable in our community and we urge people to use the Community Helpline that is in place if you need support -  0300 200 1008.

In this issue of eBorough Insight, we look at the new restrictions in England as well as highlight help and support available for mental health and wellbeing at this time. 

Please be aware that the situation can change quickly. Content in this issue of eBorough Insight was correct at time of issue. Please keep up to date with changes by regularly visiting and


National Lockdown: Stay at Home

Stay Home. Protect the NHS. Save LivesOn Monday 4 January, the Prime Minister announced a national lockdown and instructed people to stay at home to control the virus, protect the NHS and save lives, for details see: 

The new strain of coronavirus is spreading fast. We all need to play our part to stop the spread. 

Stay At Home

  • Only leave home for food, medical reasons, exercise or work
  • Work from home unless you are unable to do so
  • Do not travel unless necessary
  • Essential shops will remain open
  • Schools will remain open for vulnerable children and the children of critical workers. All other children will learn remotely until February half term.

Leaving HomeStay At Home National Lockdown guidance poster
You must not leave, or be outside of your home or garden, except for a very limited set of exemptions e.g. to shop for basic necessities, exercise, go to work if you cannot do so from home, or to escape risk of harm.

Meeting Others
You cannot leave your home to meet socially with anyone, except with your household or support bubble (if eligible to form one). Stay 2 metres apart from anyone not in your household or support bubble.

You may exercise on your own, with your household or support bubble, or with one person from another household (when on your own). Stay 2 metres apart from anyone not in your household or support bubble.

Bars, Pubs and Restaurants
Hospitality closed aside from sales by takeaway (until 11pm), click-and-collect, drive-through or delivery. Alcohol cannot be purchased through takeaway or click-and-collect from hospitality venues.

Essential shops can open. Non-essential retail must close and can only run click-and-collect and delivery.

Work and Business
Everyone must work from home unless they are unable to do so.

Early years settings open. Primary and secondary schools and colleges move to remote provision except for vulnerable children and children of critical workers. Most university students to move to remote learning.

Leisure and Sporting Facilities
Closed, with limited exceptions.

Closed, with limited exceptions.

Personal Care


Overnight Stays
You must not stay overnight away from home. Limited exceptions apply e.g. to stay with your support bubble.

Weddings and Funerals
Funerals of up to 30 people permitted. Weddings up to 6 people permitted in exceptional circumstances. Wakes and other linked ceremonial events of up to 6 permitted.

Places of Worship
Places of worship can remain open and communal worship is permitted, but you must not mix with those outside your household or support bubble.

You must stay at home. If you do leave home for a very limited set of exemptions, you should stay local in the village, town, or part of the city where you live where possible. Do not travel abroad unless an exemption applies.

Clinically extremely vulnerable
Shielding reintroduced across England. You should not travel to work, school, college or university and should limit the time you spend outside the home. You should only go out for medical appointments, exercise or if it is essential.

Care Home Visits
Visits can take place with arrangements such as substantial screens, visiting pods, or behind windows. Close-contact indoor visits are not allowed. No visits will be permitted in the event of an outbreak but end of life visits are permitted in all circumstances.

For the latest guidance and exemptions during the national lockdown in England see: 

Video message from Cllr Liz Frost

In this short video message, Councilor Liz Frost Covid-19 spokesperson at Epsom & Ewell Borough Council, shares some information on the national lockdown restrictions and urges the borough's residents to continue to stay at home to protect the NHS and save lives. She also talks about the Covid-19 vaccination programme and highlights where businesses can go for the latest advice and support.

Watch the video message here: 

"We all have a vital role to play to ensure that we stick to the rules, follow the guidance, and keep each other safe. Remember: Hands. Face. Space. Stay at Home. Protect the NHS. And Save Lives."

Cllr Liz Frost video message on the national lockdown

The local picture

The latest Surrey COVID-19 intelligence summaries  for Surrey on the county council website -

You can see the bi-weekly summary which is published twice a week, every Thursday and Monday, or the daily summary for an update each day. Both summaries show the number of COVID-19 infection rates and positive cases in Surrey broken down by district and borough and information on the R number

Bi-weekly coronavirus summary for Surrey

Bi-weekly coronavirus summary for Surrey - Epsom and Ewell

Daily coronavirus summary for Surrey

A daily dashboard is also published by the county council. This dashboard is dated 7 January Sunday's which shows within the borough cases are continuing to rise. 

Daily coronavirus summary for Surrey

Surrey partners working together to deal with dramatic rise in COVID-19

Surrey partners working together to deal with dramatic rise in COVID-19

Surrey’s Local Resilience Forum is putting additional measures in-place to support hospitals, social care, and other front-line services, as they battle to deal with very high and rising rates of Covid-19 infections across the county.

Surrey now has one of the highest infection rates per 100,000 people in the UK.  The infection rate across the county increased by 46 percent between the periods 19th-25th December 2020 and 26th December 2020-1st January 2021.  In some districts and boroughs one person in every five tested were Covid-19 positive. Over the fourteen-day period up to 5th January 2021, hospital admissions across Surrey, with people suffering from Covid-19, increased by 140 percent. 

Since March last year, the Resilience Forum has been operating in Major Incident response and recovery mode and has been working with partners including hospitals, GPs, social care, the emergency services, county, district and borough councils, to coordinate the response to the pandemic.

Following the Prime Minister’s announcement on Monday (4th January) placing England into a new national lockdown, the partners that make up the Resilience Forum, will now reprioritise their approach, focusing on public safety and redeploying staff and expertise between organisations to achieve the best outcomes for the people of Surrey.

Chair of Surrey’s Local Resilience Forum, Steve Owen-Hughes, said: “Our overarching mission is to stop the spread of this virus and save lives.

“By prioritising our efforts and sharing resources, we can collectively support the health service and the most vulnerable in our society, while remaining steadfast in our mission to help the NHS deliver the biggest ever vaccination programme in its history. Vaccinations, along with testing and local contact tracing, is critical in beating this virus.

“Since March last year, by working together, we have saved hundreds of lives and provided support to thousands of people. We believe that the next few weeks and months are going to be some of the most difficult we have had to face, as infection rates rise still further.  

“I know how frustrating it is to be faced with another lockdown and I would like to thank the vast majority of Surrey residents for playing their part over the last few months. However, now is not the time to ease up if we are to save lives and protect the NHS and we need everyone to continue with their efforts.

“Please follow Government restrictions and stay at home and follow guidelines and wear a face mask, wash your hands and stay two metres apart.

“We all have a responsibility to Stay at Home, Protect the NHS, and Save Lives. Only by working together will we beat this deadly disease.”

You can find the latest Government restrictions and guidelines by visiting GOV.UK or‚Äč

The last 12 months has been extremely challenging for Surrey’s Local Resilience Forum as they have managed the different stages of the pandemic, as well as planning and preparing for EU Transition, adverse weather, flooding, and the impact from a potential terrorist incident.

National lockdown: Businesses

Businesses and venues which must close

To reduce social contact, the regulations require some businesses to close and impose restrictions on how some businesses provide goods and services. The full list of businesses required to close can be found in the guidance on closing certain businesses and venues in England, but includes:

  • non-essential retail, such as clothing and homeware stores, vehicle showrooms (other than for rental), betting shops, tailors, tobacco and vape shops, electronic goods and mobile phone shops, auction houses (except for auctions of livestock or agricultural equipment) and market stalls selling non-essential goods. These venues can continue to be able to operate click-and-collect (where goods are pre-ordered and collected without entering the premises) and delivery services.
  • hospitality venues such as cafes, restaurants, pubs, bars and social clubs; with the exception of providing food and non-alcoholic drinks for takeaway (until 11pm), click-and-collect and drive-through. All food and drink (including alcohol) can continue to be provided by delivery.
  • accommodation such as hotels, hostels, guest houses and campsites, except for specific circumstances, such as where these act as someone’s main residence, where the person cannot return home, for providing accommodation or support to the homeless, or where it is essential to stay there for work purposes
  • leisure and sports facilities such as leisure centres and gyms, swimming pools, sports courts,fitness and dance studios, riding centres, climbing walls, and golf courses.
  • entertainment venues such as theatres, concert halls, cinemas, museums and galleries, casinos, amusement arcades, bingo halls, bowling alleys, skating rinks, go-karting venues, indoor play and soft play centres and areas (including inflatable parks and trampolining centres), circuses, fairgrounds, funfairs, water parks and theme parks
  • animal attractions (such as zoos, safari parks, aquariums, and wildlife centres)
  • indoor attractions at venues such as botanical gardens, heritage homes and landmarks must also close, though outdoor grounds of these premises can stay open for outdoor exercise.
  • personal care facilities such as hair, beauty, tanning and nail salons. Tattoo parlours, spas, massage parlours, body and skin piercing services must also close. These services should not be provided in other people’s homes
  • community centres and halls must close except for a limited number of exempt activities, as set out below. Libraries can also remain open to provide access to IT and digital services – for example for people who do not have it at home – and for click-and-collect services

Some of these businesses and places will also be permitted to be open for a small number of exempt activities. A full list of exemptions can be found in the guidance on closing certain businesses and venues in England, but includes:

  • education and training – for schools to use sports, leisure and community facilities where that is part of their normal provision
  • childcare purposes and supervised activities for those children eligible to attend
  • hosting blood donation sessions and food banks
  • to provide medical treatment
  • for elite sports persons to train and compete (in indoor and outdoor sports facilities), and professional dancers and choreographers to work (in fitness and dance studios)
  • for training and rehearsal without an audience (in theatres and concert halls)
  • for the purposes of film and TV filming

Businesses and venues which can remain open

Other businesses and venues are permitted to stay open, following COVID-19 secure guidelines. Businesses providing essential goods and services can stay open. The full list of these businesses can be found in the guidance on closing certain businesses and venues in England, but includes:

  • essential retail such as food shops, supermarkets, pharmacies, garden centres, building merchants and suppliers of building products and off-licences
  • market stalls selling essential retail may also stay open
  • businesses providing repair services may also stay open, where they primarily offer repair services
  • petrol stations, automatic (but not manual) car washes, vehicle repair garages and MOT services, bicycle shops, and taxi and vehicle hire businesses
  • banks, building societies, post offices, short-term loan providers and money transfer businesses
  • funeral directors
  • laundrettes and dry cleaners
  • medical and dental services
  • vets and retailers of products and food for the upkeep and welfare of animals
  • animal rescue centres, boarding facilities and animal groomers (may continue to be used for animal welfare, rather than aesthetic purposes)
  • agricultural supplies shops
  • mobility and disability support shops
  • storage and distribution facilities
  • car parks, public toilets and motorway service areas
  • outdoor playgrounds
  • outdoor parts of botanical gardens and heritage sites for exercise
  • places of worship
  • crematoriums and burial grounds

For guidance see:

Stay updated!

Councilwebsite_serviceupdatesOur regularly updated COVID-19 council services page on our website details any changes to the services we provide throughout the pandemic.

We are working hard to safeguard our residents (and staff) and to keep essential services running. While we will endeavour to deliver the majority of our services as normal, some will be modified as we follow the latest rules and our staff are diverted to support the most vulnerable in our community 

At this busy time, please contact us via our online form where possible or email Remember you can also use our report it/apply for it/pay for it pages from the home page of this website.

To keep up-to-date with council services please visit our website -

Spotlight on

Stay at Home to Save Lives

You could be spreading it without knowing. Around 1 in  people with COVID-19 don't have  any symptoms, but can still pass it on.Approximately 1 in 3 people who have coronavirus have no symptoms and could be spreading it without realising it. You could have it and not even know it. Please remember act as though you have the virus and stay at home to protect yourself and others. 

If leaving home for an essential reason, you must adopt Hands. Face. Space. 

  • hands – wash your hands regularly and for at least 20 seconds
  • face – wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet
  • space – stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings)

In all circumstances, you should follow the guidance on meeting others safely.

Face coverings

You must wear a face covering in many indoor settings, such as shops or places of worship where these remain open, and on public transport, unless you are exempt. This is the law. Read guidance on face coverings.

Wash Hands. Cover Face. Make Space.

Coronavirus symptoms - self isolate to save lives

Got any of these coronavirus symptoms?If you have coronavirus symptoms self isolate to save lives

  • High temperature
    New continuous cough
    Change/loss of smell/taste

Isolate immediately and book a test now, even if you don't feel too bad. You can book a test using the NHS COVID-19 app, call 119 or visit 

If you need to self-isolate, you MUST stay inside your home until you’re no longer at risk of passing the virus on.

  • do not go to work, school or public places – work from home if you can

  • do not go on public transport or use taxis

  • do not go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home

  • do not have visitors in your home, including friends and family – except for people providing essential care

  • do not go out to exercise – exercise at home or in your garden, if you have one

Find out more at:

Be prepared if you need to self isolate

Be ready and think ahead With England in its new national lockdown if you are self-isolating or shielding make sure you’re prepared if you can’t rely on friends and family to pick up your medicines or food shopping.


Covid-19 vaccine

COVID-19 mass vaccination programmeNHS staff across Surrey are working hard to vaccinate people against Covid-19.

There’s no need to contact your local NHS services to be vaccinated, they will contact you when it’s your turn.

More at:

For the latest update see:

Key Facts

Covid-19 vaccination scam alert

There have been reports of a new scam where a person receives a text saying they need to book a vaccination appointment and it takes them to a fake NHS form which then asks for their bank details to prove their identity. The NHS will never ask for peoples banking information. 

In some cases, people receiving fraudulent calls or texts offering the COVID-19 vaccination, are asked to press a number on their keypad or to send a text message to confirm they wish to receive the vaccine. Doing so is likely to result in a charge being applied to their phone bill. In other cases, callers are offering the vaccine for a fee or asking for bank details.

People are warned to be alert to these scams.

The vaccine is only available from the NHS and the NHS will contact you when it is your turn. At present, appointments are only being offered to people over 80 years old, care home residents and staff, and vulnerable healthcare workers.

The Covid-19 vaccination is free. To protect yourself and your family members from fraud and criminals, remember the following points:

  • The vaccine is only available on the NHS for free to people in priority groups, and the NHS will contact you when it is your turn. Anyone offering a paid-for vaccine is committing a crime.
  • The NHS will never ask you to press a button on your keypad or send a text to confirm you want the vaccine, and never ask for payment or for your bank details.
  • If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040.
  • Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.

Visit NHS.UK for more information about the Coronavirus (Covid-19). 

For more information please see:

Mental health and wellbeing

If you or anyone you know may be experiencing a mental health crisis and need urgent assistance, advice or support, you can find your local 24/7 NHS mental health crisis number online here:

Health Surrey - The Surrey Virtual HubSurrye virtual wellbeing hub logo

With the new lockdown in place, you may be feeling anxious and worried. Support your mental health and wellbeing - join in on  support groups, virtual coffee mornings or even exercise classes! Find out more at:

NHS - Every Mind Matters

Help others who may be struggling with their mental wellbeing during the COVID-19 crisis. The start to this year is very different to others, people may be feeling low or anxious. Read the NHS tips on what you can do to help them at:

Mary Frances Trust: New online wellbeing courses for January - February

- Think Differently, Feel Better and Positively Thrive

- Action for Happiness

- Managing Conflict

- Intro to Decluttering and Goal Setting

- Emotional Health and Wellbeing

- Assertiveness

Courses are available to any adult (aged 16 and over) living in Surrey and experiencing any form of mental health and/or emotional wellbeing issues (no diagnosis needed). 

To access any of the free courses, you'll need to be registered with Mary Frances Trust first (visit and click on "Register With Us" tab). Once fully registered, contact Mary Frances Trust to book your place at 01372 375400, text 07929 024722 (SMS service) or email for the Zoom link.

Courses are featured on the Mary Frances Trust Facebook page:   

Worried about a child?

As we re-enter lockdown, if you're worried about a child, you can contact NSPCC on 0808 800 5000 or email 

Worried about a child? 0808 800 5000

Call Childline free on 0800 1111 or visit 

Talking changes lives. Childline changes lives. 0800 1111 NSPCC

You are not alone

You are not alone

At home shouldn’t mean at risk. If you or someone you know is suffering from domestic abuse, the stay at home instructions do not apply. Support services remain available. Find support at or call 999 if you are in immediate danger.

Domestic Abuse - we\'re here to support youIf you’re experiencing domestic abuse, Your Sanctuary provides a helpline on 01483 776822 and an online chat service with a live translation option. The helpline is open every day from 9am to 9pm. Find out more about how to get help here 

Stay Active to boost your mood and wellbeing

A little bit of exercise is a great way to help lift you if you're feeling down. Find safe ways to move more whatever your age or ability at Active Surrey.

A little bit of exercise is a great way to help lift you if you’re feeling down. Whatever your age or ability find safe ways to move more with Active Surrey, see: 

For top tips and advice to help improve your mood visit:

Whether you're a home worker or family, staying active will help your health and boost your mood. Visit for tips on keeping active at home.

Home working? Take active breaks. Find tips at Active Surrey

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