Borough Insight

Key Facts

Covid-19 vaccination scam alert

There have been reports of a new scam where a person receives a text saying they need to book a vaccination appointment and it takes them to a fake NHS form which then asks for their bank details to prove their identity. The NHS will never ask for peoples banking information. 

In some cases, people receiving fraudulent calls or texts offering the COVID-19 vaccination, are asked to press a number on their keypad or to send a text message to confirm they wish to receive the vaccine. Doing so is likely to result in a charge being applied to their phone bill. In other cases, callers are offering the vaccine for a fee or asking for bank details.

People are warned to be alert to these scams.

The vaccine is only available from the NHS and the NHS will contact you when it is your turn. At present, appointments are only being offered to people over 80 years old, care home residents and staff, and vulnerable healthcare workers.

The Covid-19 vaccination is free. To protect yourself and your family members from fraud and criminals, remember the following points:

  • The vaccine is only available on the NHS for free to people in priority groups, and the NHS will contact you when it is your turn. Anyone offering a paid-for vaccine is committing a crime.
  • The NHS will never ask you to press a button on your keypad or send a text to confirm you want the vaccine, and never ask for payment or for your bank details.
  • If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040.
  • Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.

Visit NHS.UK for more information about the Coronavirus (Covid-19). 

For more information please see:

Mental health and wellbeing

If you or anyone you know may be experiencing a mental health crisis and need urgent assistance, advice or support, you can find your local 24/7 NHS mental health crisis number online here:

Health Surrey - The Surrey Virtual HubSurrye virtual wellbeing hub logo

With the new lockdown in place, you may be feeling anxious and worried. Support your mental health and wellbeing - join in on  support groups, virtual coffee mornings or even exercise classes! Find out more at:

NHS - Every Mind Matters

Help others who may be struggling with their mental wellbeing during the COVID-19 crisis. The start to this year is very different to others, people may be feeling low or anxious. Read the NHS tips on what you can do to help them at:

Mary Frances Trust: New online wellbeing courses for January - February

- Think Differently, Feel Better and Positively Thrive

- Action for Happiness

- Managing Conflict

- Intro to Decluttering and Goal Setting

- Emotional Health and Wellbeing

- Assertiveness

Courses are available to any adult (aged 16 and over) living in Surrey and experiencing any form of mental health and/or emotional wellbeing issues (no diagnosis needed). 

To access any of the free courses, you'll need to be registered with Mary Frances Trust first (visit and click on "Register With Us" tab). Once fully registered, contact Mary Frances Trust to book your place at 01372 375400, text 07929 024722 (SMS service) or email for the Zoom link.

Courses are featured on the Mary Frances Trust Facebook page:   

Worried about a child?

As we re-enter lockdown, if you're worried about a child, you can contact NSPCC on 0808 800 5000 or email 

Worried about a child? 0808 800 5000

Call Childline free on 0800 1111 or visit 

Talking changes lives. Childline changes lives. 0800 1111 NSPCC

You are not alone

You are not alone

At home shouldn’t mean at risk. If you or someone you know is suffering from domestic abuse, the stay at home instructions do not apply. Support services remain available. Find support at or call 999 if you are in immediate danger.

Domestic Abuse - we\'re here to support youIf you’re experiencing domestic abuse, Your Sanctuary provides a helpline on 01483 776822 and an online chat service with a live translation option. The helpline is open every day from 9am to 9pm. Find out more about how to get help here 

Stay Active to boost your mood and wellbeing

A little bit of exercise is a great way to help lift you if you're feeling down. Find safe ways to move more whatever your age or ability at Active Surrey.

A little bit of exercise is a great way to help lift you if you’re feeling down. Whatever your age or ability find safe ways to move more with Active Surrey, see: 

For top tips and advice to help improve your mood visit:

Whether you're a home worker or family, staying active will help your health and boost your mood. Visit for tips on keeping active at home.

Home working? Take active breaks. Find tips at Active Surrey

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