Borough Insight

Recycling and waste update

We are doing all we can to maintain our service to collect and process your household rubbish and recycling. Please help us by putting the right thing in the right bin.

Our employees and those of our partners who work in this sector are facing the same pressures we all are over childcare, supporting vulnerable members of their families and self-isolation if they or their families develop symptoms. We have therefore been forced to run the service with reduced staff.

There are inevitably going to be changes to the service, the first of which has been to temporarily suspend the garden waste and bulky items collections.

Surrey County Council has also closed all the community recycling centres (including the one in Blenheim road) to meet government social distancing requirements.

While we will try and maintain collections on the days you are used to, the times we visit may change, So please put your bins out as early as possible and don’t be surprised if we don’t arrive at the normal time – we could be later or earlier (and yes, you do still need to take your bins to the edge of your property, even if self-isolating, just remember to keep two meter minimum distance from others).trash

Our staff are wearing gloves but are touching a lot of bins, so when you have returned yours to where you store them, make sure you thoroughly wash your hands.

We know that, with a lot of people forced to stay indoors, they may use the opportunity to have a good clear out. Please hold onto your additional rubbish until the normal service resumes, the waste and recycling system will not be able to cope in the present circumstances if inundated.

If anyone within your household has symptoms, the government has said that that personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal.

And finally, please recycle correctly. Last week, the recycling of around 1,200 households in our borough was rejected by the recycling companies because of contamination (food waste, nappies and sanitary waste) placed in the wrong bin by just a few households.

Further information

Changes to our services will be highlighted on our website

Changes to the Surrey County Council community recycling centres will be highlighted on their website


Your comments (1 comment)

  • NeilMarch 30

    Are you no longer collecting bottles / glass separately from general rubbish?

    Recycling collections are continuing as normal and in the last week or so we have seen an increase of over 40% in glass recycling. Our bin lorries are divided internally to keep the items separate.

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