Borough Insight

Translation at GP practices - have your say

Language and communication barriers in healthcare settings can lead to problems such as delay or denial of care, issues with medication management and people not accessing services that help to keep them happy and healthy. The Surrey Heartlands Clinical Commissioning Groups (Surrey Downs, Guildford and Waverley and North West Surrey CCGs) wish to improve interpreting (spoken word or British Sign Language (BSL) and translation (written word and braille) services available during and in support of GP appointments and would like to hear from people who work with patients and their families who may need help to communicate with their GP during their appointment.

For more info and to take part in a short online survey by Friday 22 March please visit:


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