Borough Insight

Council services score highly but concerns raised about litter

Results of the latest Citizens Panel survey, relating to specific service areas within the Council, have been published.

Overall, respondents were aware of council services for the health and social care of older people, with over a third of respondents relying on the Council to access information on local services for this group. However there was a lack of awareness of some specific services available for the vulnerable, including Telecare and the Home Improvement Agency.

86% of respondents were satisfied with their refuse collection and 85% were satisfied with their recycling collection. 69% were satisfied with their food waste collection with 13% stating that that this service did not apply to them.

Only 52% of respondents are satisfied with keeping public land clear of litter and refuse, with 23% not satisfied.

89% of respondents were satisfied with their most recent visit to Bourne Hall, the Ebbisham Centre and the Rainbow Centre; an increase of 14%.

Over three quarters of respondents feel safe in local parks, local public transport and Epsom Town Centre during the day and whilst this falls slightly at night, overall safety is not a major concern to residents. The top three community safety concerns in respondents’ neighbourhoods are litter, dog fouling and bogus callers/rogue traders.

The main source of information about the Borough reported by respondents was free local papers and, while half of respondents read paper copies of local newspapers, there has been an increase towards going online to read articles. The most read local magazines are Borough Insight 46%, Surrey Matters 18% and Surrey Downs 17%.

The latest Citizens’ Panel survey was sent out to 1173 panel members and generated a response rate of 81%.

Where possible, surveys to the Citizens’ Panel take a strategic approach in that some of the question areas support the Council’s Key Priorities thus forming part of the decision making process.

For the full survey results visit the Council's website.

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